Influicity helps businesses grow with customer-getting systems that work.

Our clients rely on us for services including:

+ Social media management
+ Meta/Google advertising
+ Search engine optimization
+ Podcast production
+ Funnels

We’re looking for a Client Delivery & Project Manager to ensure our specialists, projects, and client relationships operate smoothly.

You will be responsible for making sure client work gets completed properly, deadlines are met, specialists remain accountable, and problems are addressed before they become emergencies.

THE ROLE

You will own the day-to-day delivery of a portfolio of Influicity clients.

You will act as the connection between the client, our internal specialists, and company leadership. You are a player/coach.

So you won’t necessarily be doing all the work (i.e. executing SEO campaigns, managing ad accounts, etc.) You’ll be overseeing those who do.

You should be able to look at a project, determine what needs to happen next, assign ownership, establish deadlines, and follow through until the work is complete.

Also, we use AI aggressively and intelligently. We are not looking for someone who occasionally asks ChatGPT to rewrite an email. We want someone who naturally looks for ways to automate reporting, improve dashboards, create internal tools, and make client delivery more efficient.

JOB RESPONSIBILITIES:

+ Serve as the primary day-to-day contact for assigned clients.

+ Lead client meetings and provide clear updates on progress, performance, priorities, and next steps.

+ Translate client requests into internal tasks and deliverables.

+ Set realistic expectations and communicate challenges before the client needs to ask.

+ Maintain strong client relationships while protecting unnecessary scope creep.

+ Document decisions, approvals, feedback, and action items.

+ Identify risks to client retention and escalate them early.

+ Manage client projects and recurring deliverables inside ClickUp.

+ Coordinate deliverables across multiple departments.

+ Maintain an accurate view of what is on track, at risk, blocked, or overdue.

+ Provide leadership with concise visibility into client delivery and team capacity.

WHAT WE’RE LOOKING FOR

+ At least 2 years of experience in digital-agency account management, client services, project management, or marketing operations.

+ Experience managing multiple client accounts simultaneously.

+ Very comfortable with software like ClickUp, Slack, and Google Workspace.

+ Excellent spoken and written English.

+ Demonstrated experience using AI to improve real business workflows.

+ Exceptional organization, follow-through, and attention to detail.

This role is NOT for you if…

+ You need someone else to plan and prioritize your day.

+ You avoid difficult client or team conversations.

+ Your AI experience is limited to generating basic written content.

+ You regularly miss deadlines and assign blame to others